Filter, find duplicates, check your redactions and produce logs and reports.

Reviewing and reporting

Filters let you narrow down your email list or document list to find exactly what you need. You can filter by sender, recipient, subject, body content, date, and status.

Filtering Emails and Documents

Triage duplicate emails meaning you don't need to redact as much

Duplicate Detection — Find, Review, and Remove Duplicate Emails

Duplicate Detection Settings

Maintain a complete audit trail of all redactions for compliance and legal defensibility.

Redaction Logs

View redaction statistics for your project and download a PDF report. 

Generate a Redaction Report

Understand the statistics shown in the Redaction Stats tool.

Redaction Stats Dashboard

Learn how to select and export specific emails from your files instead of exporting everything. Browse emails within a file, pick the ones you need, and produce a focused export.

Export Individual Emails & Documents

See every decision, redaction and export in a project, and download the Schedule of Redactions for the requester.

Audit Logs

Changelog

Quick Start Guide on how to use RedactBox

Getting Started

Accessing the Console

Learn how to create a project before uploading files. Projects store your files and preserve your progress.

Creating a Project

After creating a project, you can upload files.

Uploading Files

1. Triaging Items

2. Redacting Items

3. Exporting Items

Every project you own or share, ordered by deadline — how to read the list, set a status, manage a project and see what has happened across your projects.

Your Dashboard

Get mailboxes and documents in from Gmail, Google Vault, Outlook PST and more.

Importing files

Seamlessly redact exports from Google Vault, including Gmail and Google Chat data. 

Google Vault Support

Import Individual Emails from Gmail to Process and Redact

Import Emails from Gmail

Import and redact Microsoft Teams chat messages exported to PST.

Redacting Microsoft Teams chats from a PST export

Turn a mailbox into PDFs, without starting a redaction project.

Convert Mailboxes to PDF

When uploading a PST file to RedactBox, the file shows as "Failed" with the message:

PST File Processing Failed - Troubleshooting Guide

Every way to find and redact sensitive content, from a single highlight to a whole word list.

Redacting

Redact multiple instances of words or phrases

Auto-Redact

Find and redact specific text across all your emails and documents.

Search to Redact

Quickly redact sensitive text by highlighting it directly in your emails.

Highlight to Redact

Redact images, scanned documents, signatures, and other non-text content by drawing a rectangle over any part of the page.

Area Redaction

Word Lists — Bulk Search and Redact from a List

A complete overview of every redaction in your project, with the ability to search, comment, and undo.

Redactions Manager — View, Search and Remove Redactions

Every keyboard shortcut in the Triage view — navigate with arrows or W/S, approve/flag/trash with Z/X/C, and build multi-item selections with Shift — for clearing large mailboxes without the mouse.

Keyboard shortcuts for fast triage

Decide whether uploaded items wait in Triage for your approval or go straight to Redact, and change your mind later from the dashboard.

Choosing what goes to Redact

Redact or keep the people and numbers found in the document you are reading, without leaving the page.

People and identifiers

View, preview, download and redact the attachments inside your items.

Attachments

How RedactBox surfaces email attachments and what file types are supported.

Viewing attachments in an email

What to expect when previewing PDFs, images, Word docs, spreadsheets and text files.

Previewing attachments without leaving RedactBox

How the Download button works and what to expect for size-capped files.

Downloading an attachment

Bring PDFs from emails into your project so you can redact them as standalone documents.

Importing a PDF attachment as a project document

Share projects with colleagues and licence a whole team.

Working with others

Invite colleagues to a project as Viewers or Editors, manage their access, transfer ownership, and work together in real time.

Sharing projects and collaborating

Buy licences for several people on one invoice, give them to colleagues by email address, and manage the team.

Licences for teams

How to access and use your RedactBox Account

Account and billing

Account Information

View your subscription Status & Billing Information

Subscription & Billing

Cancel your subscription from your account page, keep Professional access until the end of your billing period, and reactivate any time before then.