Harry Elliott

Articles that show you common issues and how to resolve them

Troubleshooting

When uploading a PST file to RedactBox, the file shows as "Failed" with the message:

PST File Processing Failed - Troubleshooting Guide

Changelog

Quick Start Guide on how to use RedactBox

Getting Started

Accessing the Console

Learn how to create a project before uploading files. Projects store your files and preserve your progress.

Creating a Project

After creating a project, you can upload files.

Uploading Files

Triage the emails that you have uploaded.

1. Triaging Emails

2. Redact Emails

3. Export Emails

Features

Import Individual Emails from Gmail to Process and Redact

Import Emails from Gmail

Redact multiple instances of words or phrases

Auto-Redact

Maintain a complete audit trail of all redactions for compliance and legal defensibility.

Redaction Logs

View redaction statistics for your project and download a PDF report. 

Generate a Redaction Report

Understand the statistics shown in the Redaction Stats tool.

Redaction Stats Dashboard

Find and redact specific text across all your emails and documents.

Search to Redact

Quickly redact sensitive text by highlighting it directly in your emails.

Highlight to Redact

Filters let you narrow down your email list or document list to find exactly what you need. You can filter by sender, recipient, subject, body content, date, and status.

Filtering Emails and Documents

Learn how to select and export specific emails from your files instead of exporting everything. Browse emails within a file, pick the ones you need, and produce a focused export.

Export Individual Emails & Documents

Redact images, scanned documents, signatures, and other non-text content by drawing a rectangle over any part of the page.

Area Redaction

Google Vault

Seamlessly redact exports from Google Vault, including Gmail and Google Chat data. 

Google Vault Support

How to access and use your RedactBox Account

Account

Account Information

View your subscription Status & Billing Information