How to access and use your RedactBox Account

Account

Account Information

View your subscription Status & Billing Information

Subscription & Billing

Cancel your subscription from your account page, keep Professional access until the end of your billing period, and reactivate any time before then.

Cancelling your Professional subscription

Changelog

Quick Start Guide on how to use RedactBox

Getting Started

Accessing the Console

Learn how to create a project before uploading files. Projects store your files and preserve your progress.

Creating a Project

After creating a project, you can upload files.

Uploading Files

Triage the emails that you have uploaded.

1. Triaging Emails

2. Redact Emails

3. Export Emails

Features

Import Individual Emails from Gmail to Process and Redact

Import Emails from Gmail

Redact multiple instances of words or phrases

Auto-Redact

Maintain a complete audit trail of all redactions for compliance and legal defensibility.

Redaction Logs

View redaction statistics for your project and download a PDF report. 

Generate a Redaction Report

Understand the statistics shown in the Redaction Stats tool.

Redaction Stats Dashboard

Find and redact specific text across all your emails and documents.

Search to Redact

Quickly redact sensitive text by highlighting it directly in your emails.

Highlight to Redact

Filters let you narrow down your email list or document list to find exactly what you need. You can filter by sender, recipient, subject, body content, date, and status.

Filtering Emails and Documents

Learn how to select and export specific emails from your files instead of exporting everything. Browse emails within a file, pick the ones you need, and produce a focused export.

Export Individual Emails & Documents

Redact images, scanned documents, signatures, and other non-text content by drawing a rectangle over any part of the page.

Area Redaction

Triage duplicate emails meaning you don't need to redact as much

Duplicate Detection — Find, Review, and Remove Duplicate Emails

Duplicate Detection Settings

Word Lists — Bulk Search and Redact from a List

A complete overview of every redaction in your project, with the ability to search, comment, and undo.

Redactions Manager — View, Search and Remove Redactions

How RedactBox surfaces email attachments and what file types are supported.

Viewing attachments in an email

What to expect when previewing PDFs, images, Word docs, spreadsheets and text files.

Previewing attachments without leaving RedactBox

How the Download button works and what to expect for size-capped files.

Downloading an attachment

Bring PDFs from emails into your project so you can redact them as standalone documents.

Importing a PDF attachment as a project document

Google Vault

Seamlessly redact exports from Google Vault, including Gmail and Google Chat data. 

Google Vault Support

Articles that show you common issues and how to resolve them

Troubleshooting

When uploading a PST file to RedactBox, the file shows as "Failed" with the message: