Harry Elliott

Articles that show you common issues and how to resolve them

Troubleshooting

When uploading a PST file to RedactBox, the file shows as "Failed" with the message:

Quick Start Guide on how to use RedactBox

Learn how to create a project before uploading files. Projects store your files and preserve your progress.

After creating a project, you can upload files.

Triage the emails that you have uploaded.

Import Individual Emails from Gmail to Process and Redact

Redact multiple instances of words or phrases

Maintain a complete audit trail of all redactions for compliance and legal defensibility.

View redaction statistics for your project and download a PDF report. 

Understand the statistics shown in the Redaction Stats tool.

Find and redact specific text across all your emails and documents.

Quickly redact sensitive text by highlighting it directly in your emails.

How to access and use your RedactBox Account

View your subscription Status & Billing Information